ORCA Rehab SMS Privacy Policy

1. Types of SMS Data Collected

When you communicate with ORCA Rehab via SMS, we may collect information including:

• Your mobile phone number
• The content of messages you send to us
• Messages sent by ORCA Rehab to you
• The date and time of SMS communications
• Information you voluntarily provide through SMS
• Records of your SMS consent and opt-in or opt-out status

Depending on the nature of your communication with ORCA Rehab, messages may contain information necessary to respond to your request or provide our services.

2. How We Use SMS Data

Information collected through SMS communications may be used to:

• Respond to your inquiries
• Provide customer care and support
• Communicate regarding appointments or scheduling
• Coordinate services
• Provide service-related notifications
• Respond to requests from patients, providers, facilities, or other individuals with whom ORCA Rehab works
• Maintain records of communication where appropriate
• Comply with applicable legal and regulatory obligations

ORCA Rehab will not use your SMS contact information or SMS consent information for third-party marketing or promotional purposes.

3. SMS Consent and Mobile Information

Your consent to receive SMS messages applies specifically to communications from ORCA Rehab.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with service providers that support ORCA Rehab's SMS communications may occur only as necessary to provide those communications and subject to appropriate privacy and security requirements.

SMS opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

4. Protection of SMS Data

ORCA Rehab uses administrative, technical, and organizational safeguards designed to protect SMS contact and communication data against unauthorized access, use, disclosure, alteration, or destruction.

While no method of electronic communication or data storage can be guaranteed to be completely secure, ORCA Rehab takes reasonable measures appropriate to the nature and sensitivity of the information it handles.

5. Disclosure of SMS Data

ORCA Rehab does not sell SMS contact or content data.

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests
• Protect the rights, property, security, or safety of ORCA Rehab, our patients, users, personnel, or others
• Provide services requested by you
• Work with service providers that perform functions on our behalf, subject to appropriate privacy and security obligations
• Fulfill other purposes authorized or consented to by you

SMS consent and opt-in information will not be provided to third parties for marketing or promotional purposes.

6. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information maintained by ORCA Rehab.

Some information may need to be retained when required or permitted by applicable law, regulation, contractual obligation, or legitimate business requirement.

You may opt out of SMS communications at any time by replying STOP to an ORCA Rehab text message.

For assistance with SMS communications, reply HELP or contact ORCA Rehab directly.

7. Data Retention

ORCA Rehab retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting, operational, or reporting requirements.

When determining an appropriate retention period, ORCA Rehab may consider the amount, nature, and sensitivity of the information; the purposes for which the information is processed; potential risks associated with unauthorized use or disclosure; and applicable legal and regulatory requirements.

When information is no longer reasonably necessary and no legal or regulatory requirement requires its continued retention, ORCA Rehab may securely delete, destroy, or anonymize the information.

8. SMS Messaging Disclosures

By opting in to receive SMS communications from ORCA Rehab:

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to opt out.
• Reply HELP for assistance.
• Consent to receive SMS communications is not a condition of receiving services from ORCA Rehab.

Please review our SMS Terms and Conditions for additional information regarding ORCA Rehab's SMS communications.

9. Changes to This SMS Privacy Policy

ORCA Rehab reserves the right to update or modify this SMS Privacy Policy from time to time.

Changes will become effective when the revised policy is posted on our website, unless otherwise required by applicable law. The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.

We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns regarding this SMS Privacy Policy, ORCA Rehab's SMS practices, or your personal information, please contact us using the contact information provided on our website.